Bombardier Boosts Parts Support for Europe, Middle East and Africa

Dubai parts depot capacity expanded through move to Transworld Aviation

Bombardier Aerospace has continued to enhance its aftermarket offering for operators flying to Europe, the Middle East and Africa (EMEA). Bombardier’s Dubai parts depot has grown and moved to a new facility, located in the Jebel Ali Free Zone area in Dubai, United Arab Emirates (UAE). The expansion will allow for a greater inventory capacity and was successfully completed on September 30, 2012.

Bombardier has also taken further steps in bolstering its worldwide distribution network with the implementation of the Frankfurt parts hub earlier this year. The Frankfurt facility is now able to accept customer part returns and part exchanges, as well as certify parts and receive shipments direct from vendors, allowing for reduced turn time for units, and increased parts availability for customers in the EMEA region.

The Frankfurt hub implementation was launched in early 2011 to enable increased functionality and parts distribution capabilities in Frankfurt. Further execution of the project will be phased over the next few years to optimize part availability within the network in the region and around the world.

“Our strategy to decentralize our support network will offer more regionalized support to all operators of business and commercial aircraft,” said Diane De Souza, Vice President, Parts Services, Bombardier Customer Services. “Parts support continues to be a top priority for Bombardier, and the expansion of our distribution capabilities is part of our initiative to improve parts satisfaction and local availability for our customers around the world.”

The newly expanded Dubai parts depot will be operated through an agreement with Transworld Aviation, a pioneering company in the supply of aircraft spare parts in the UAE that caters to both the commercial and military aviation sectors. The company offers service and support for parts distribution and supply chain solutions to customers in the Middle East, South Asia, Africa and the Far East. Transworld Aviation’s facility is fully staffed and operational 24/7 to cater to the diversified needs of Bombardier operators.